What is aliceayel.com?
aliceayel.com is a membership-based platform that offers comprehensive and engaging French language resources. Alice and Ben are the guys behind this wonderful platform!
The membership provides a range of content, including videos, transcripts, audio, stories, podcasts, audiobooks, ebooks designed to help learners of all levels improve their French comprehension and fluency.
With a focus on providing comprehensible input and a supportive environment, aliceayel.com offers a valuable resource for individuals looking to enhance their French language abilities and immerse themselves in the beauty of the French language and culture.
aliceayel.com is hosted by a family company called 
ABIS ltd.
As a small company, we aim to provide the best services to our lovely customers.
How does the membership work?
The membership on aliceayel.com provides access to a wide range of French language materials and resources.
Upon subscribing, you gain unlimited access to videos, transcripts, audio, stories, podcasts, audiobooks, ebooks designed to enhance your French comprehension and fluency.
The membership works on a subscription basis, where you pay a recurring fee to maintain access to the platform and its resources. It offers the flexibility to acquire French at your own pace and convenience, with the ability to engage with the materials whenever and wherever you choose.
What are the benefits of becoming a member?
When you become a member, you have access to a wide range of content designed to enhance you French journey. This includes:
- Engaging videos covering various topics, featuring clear explanations and demonstrations to improve your comprehension and pronunciation.
- Compelling and immersive stories written specifically for language learners, helping you to gain a wide range of vocabulary and to understand French with no effort.
- Podcasts – Audio recordings of real-life conversations and engaging discussions to enhance listening comprehension and language understanding.
- Interactive live sessions providing opportunities for language practice, cultural immersion, and community engagement.
- Member Community – Access to a vibrant community of fellow learners, fostering connections, support, and language practice.
These resources cater to learners of different levels. There is content suitable for beginners, intermediate learners, and beyond. The variety of materials ensures a well-rounded and comprehensive experience.
Is there a free trial available?
We do not offer a free trial at this time. But you can access some of our materials for free. You can view the first session of each Stage for free. You can also read and listen to stories for free. It is like a free trial but without the hassle of registering!
We provide a membership experience that allows you to cancel anytime on your profile page. Simply click on the Cancel button at the bottom of your profile page and your subscription payment will instantly end. Your recurring payment on Stripe will be instantly cancelled.
Please note that the cancellation has an immediate effect. You will not be able to access the resources anymore.
We believe in providing full transparency and flexibility to our members, enabling them to make informed decisions about their French journey. By offering the option to cancel at any time, you have the freedom to explore the platform and its resources without the commitment of a long-term obligation.
We strive to create a supportive and enjoyable environment, and our cancellation process is designed to be hassle-free. We encourage individuals to take advantage of the resources available on aliceayel.com and make the most of their membership experience.
How much does the membership cost?
- 3 Months Plan for 24 Euros. Every 3 months, you are automatically charged 24 Euros from your credit card. You have unlimited access to all the exclusive content and resources on aliceayel.com for a period of three months.
- 6 Months Plan for 48 Euros. Every 6 months, you are automatically charged 48 Euros from your credit card. You have unlimited access to all the exclusive content and resources on aliceayel.com for a period of six months.
- 12 Months Plan for 96 Euros. Every year, you are automatically charged 96 Euros from your credit card. You have unlimited access to all the exclusive content and resources on aliceayel.com for a period of one year.
You can cancel anytime on your profile page. Simply click on the Cancel button at the bottom of your profile page and your subscription payment will instantly end. Your recurring payment on Stripe will be instantly cancelled.
Please note that the cancellation has an immediate effect. You will not be able to access the resources anymore.
Can I cancel my membership at any time?
Yes, you can cancel anytime on your profile page. Simply click on the Cancel button at the bottom of your profile page and your subscription payment will instantly end. Your recurring payment on Stripe will be instantly cancelled.
Please note that the cancellation has an immediate effect. You will not be able to access the resources anymore.
We are developing an improved solution that will allow the subscription to be canceled with effect from the end date only.
Are there different membership levels?
So far, no.
When you subscribe, you have unlimited access to all the resources available on aliceayel.com
We offer different monthly plans:
- 3 Months Plan for 24 Euros. Every 3 months, you are automatically charged 24 Euros from your credit card. You have unlimited access to all the exclusive content and resources on aliceayel.com for a period of three months.
- 6 Months Plan for 48 Euros. Every 6 months, you are automatically charged 48 Euros from your credit card. You have unlimited access to all the exclusive content and resources on aliceayel.com for a period of six months.
- 12 Months Plan for 96 Euros. Every year, you are automatically charged 96 Euros from your credit card. You have unlimited access to all the exclusive content and resources on aliceayel.com for a period of one year.
You can cancel anytime on your profile page. Simply click on the Cancel button at the bottom of your profile page and your subscription payment will instantly end. Your recurring payment on Stripe will be instantly cancelled.
Please note that the cancellation has an immediate effect. You will not be able to access the resources anymore.
How often is new content added?
New content is regularly added to aliceayel.com to enrich the French experience for our members.
While we cannot provide an exact schedule, as it may vary, you can expect new content to be added on a recurring basis. This can include weekly updates, content added every two weeks, or monthly additions. The frequency of new content depends on various factors such as the nature of the material (a story, a video or a Stage session) and the ongoing development of resources (we are in the process of finishing the Adult and Senior Stages).
Rest assured, Ben and Alice are dedicated to providing fresh and engaging content to support your French journey!
Can I access the content on any device?
Yes, you can access the content on aliceayel.com from any device with an internet connection.
Whether you prefer to use a computer, laptop, tablet, or smartphone, our platform is designed to be responsive and accessible across multiple devices. This flexibility allows you to acquire French and engage with the content wherever you are, ensuring a seamless and convenient experience.
So whether you’re at home, on the go, or traveling, you can easily access the resources and continue your French journey with ease.
Are there resources available for different proficiency levels?
Yes, aliceayel.com offers a wide range of resources specifically tailored for different proficiency levels.
Whether you’re a beginner, upper beginner, intermediate learner, or an advanced learner, you will find materials and content that suit your level of proficiency. The platform provides resources to gradually progress from basic vocabulary and grammar to more complex language skills and fluency.
With a variety of videos, transcripts, audio, stories, podcasts, audiobooks and ebooks, you can select materials appropriate for your current proficiency level and continue to challenge yourself as you advance.
We ensure that learners at all stages of their language journey have access to relevant and engaging resources to support their language acquisition and growth.
Is there a community or forum for members to connect with each other?
Yes, aliceayel.com provides a vibrant Community Chat where you can connect and engage with fellow language learners.
The Community Chat serves as a platform to interact, share experiences, ask questions, and provide support to one another. It creates a supportive and encouraging environment where you can connect with like-minded individuals who are also on their French journey.
Whether you’re seeking motivation, cultural insights, or simply want to connect with others who share a passion for French, the Community Chat is a valuable resource. It fosters a sense of camaraderie and provides an opportunity to make friends, exchange ideas, and gain motivation from a supportive community of fellow learners.
How can I contact customer support if I have any issues or questions?
Whether you have any issues or questions, you can contact us by visiting the contact page.
Simply go to our Contact Page and ask your question.
We will be happy to assist you with any inquiries or concerns you may have regarding your membership or the platform itself.
Is there a refund policy?
No, aliceayel.com does not offer a refund policy at this time.
We provide a membership experience that allows you to cancel anytime on your profile page. Simply click on the Cancel button at the bottom of your profile page and your subscription payment will instantly end. Your recurring payment on Stripe will be instantly cancelled.
Please note that the cancellation has an immediate effect. You will not be able to access the resources anymore.
How can I pause, upgrade or reactivate a subscription?
There is not a way to pause an active subscription however you can cancel it and reactivate it at a later time.
There is not a way to change the payment period to another (upgrade) of an active subscription however you can cancel it and selecting the desired payment period.
To cancel your account, go to your Profile Page.
Here are the steps to follow to reactivate your account or upgrade your payment period:
1. Log in at https://www.aliceayel.com/membership/
3. Update the payment option, if needed
Once you follow those steps your account will reinstate and charge the first payment on the credit card that is listed.
What does recurring payment mean?
Recurring payment refers to a payment arrangement in which a specified amount is charged or debited from an account at regular intervals. It is our method of payment for our membership. Instead of making a one-time payment, recurring payments are set up to automatically occur at predetermined intervals: every 3 months, 6 months or 12 months.
With recurring payments, the specified amount is deducted automatically from your credit card without the need for manual intervention each time a payment is due. This arrangement ensures a seamless and hassle-free experience, as the payments are processed automatically, saving time and effort in managing individual transactions.
- 3 Months Plan for 24 Euros. Every 3 months, you are automatically charged 24 Euros from your credit card. You have unlimited access to all the exclusive content and resources on aliceayel.com for a period of three months.
- 6 Months Plan for 48 Euros. Every 6 months, you are automatically charged 48 Euros from your credit card. You have unlimited access to all the exclusive content and resources on aliceayel.com for a period of six months.
- 12 Months Plan for 96 Euros. Every year, you are automatically charged 96 Euros from your credit card. You have unlimited access to all the exclusive content and resources on aliceayel.com for a period of one year.
You can cancel anytime on your profile page. Simply click on the Cancel button at the bottom of your profile page and your subscription payment will instantly end. Your recurring payment on Stripe will be instantly cancelled.
Please note that the cancellation has an immediate effect. You will not be able to access the resources anymore.
We are developing an improved solution that will allow the subscription to be canceled with effect from the end date only.
What is a Dyslexic version
Dyslexic version refers to the version of our books that has been formatted to be more accessible for individuals with dyslexia.
Dyslexia is a learning disorder that can affect reading.
Our dyslexic version involves changes in font style, size, spacing, and color to make the text more readable and understandable for individuals with dyslexia.
Our goal is to provide an inclusive and accommodating format for those with dyslexia to access French more easily.